Shipping policy
SHIPPING POLICY
Thank you for shopping with M.A.D. Collectibles. We take care in packing and shipping your collectibles so they arrive safely and securely.
ORDER PROCESSING
Orders are typically processed and shipped within 2–3 business days after payment has been successfully received.
Business days are Monday through Friday and exclude holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During periods of high order volume, product releases, special events, severe weather, or other circumstances outside our control, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to contact you.
SHIPPING RATES AND DELIVERY
Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout based on your order and delivery address.
Delivery estimates provided at checkout are estimates only and do not include our 2–3 business day processing period.
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, transportation disruptions, or other circumstances outside the control of M.A.D. Collectibles.
TRACKING
When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier to scan and update tracking information after receiving the package.
PACKAGING AND COLLECTIBLES
M.A.D. Collectibles sells products that may include trading cards, sports cards, sealed trading card products, figures, building sets, collectibles, memorabilia, 3D printing products and supplies, and other collectible merchandise.
We take reasonable precautions to package products appropriately for shipment. Packaging methods may vary depending on the size, value, condition, and type of item being shipped.
Please understand that minor imperfections in manufacturer packaging may occur during manufacturing, distribution, storage, or shipping. Unless specifically stated in a product listing, the condition of exterior manufacturer packaging is not guaranteed to be flawless or suitable for grading.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. If you discover an error, contact us as soon as possible at Sales@mad-collectibles.com.
We cannot guarantee that an address can be changed after an order has been submitted or shipped.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or other delivery issue caused by information provided by the customer, additional shipping charges may be required before the order can be resent.
LOST, DELAYED, OR DAMAGED PACKAGES
If tracking shows that your package is delayed, please allow the carrier reasonable time to complete delivery.
If your order arrives damaged, please contact us as soon as reasonably possible and retain the item, shipping box, packaging materials, and shipping label. Photographs of the item and packaging may be required so that we can assist with a carrier claim or determine an appropriate resolution.
If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors when appropriate, and the carrier's tracking information. You may also need to contact the shipping carrier for additional delivery information.
M.A.D. Collectibles will make reasonable efforts to assist customers with legitimate shipping problems and carrier claims.
INTERNATIONAL SHIPPING
International shipping availability, when offered, will be displayed at checkout.
International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by their country or local authorities unless otherwise stated at checkout.
International shipments may experience additional delays due to customs processing.
ORDER CHANGES AND CANCELLATIONS
If you need to request a change or cancellation, contact us as soon as possible at Sales@mad-collectibles.com.
We cannot guarantee that an order can be changed or canceled once processing has begun. Orders that have already shipped cannot be canceled and will be subject to our applicable return and refund policies.
CONTACT US
Questions regarding shipping or an existing order can be directed to:
M.A.D. Collectibles
sales@mad-collectibles.com
(907) 214-5500