Refund policy

M.A.D. Collectibles Return & Refund Policy

We want you to be happy with your purchase from M.A.D. Collectibles. Eligible items may be returned within 14 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received, unused and unopened where applicable, with all original packaging, tags, seals, and accessories intact. Proof of purchase is required.

To request a return, contact us at sales@mad-collectibles.com before sending any item back. Items returned without prior authorization may not be accepted. If your return is approved, we will provide instructions for where and how to send your item.

Return Shipping

Customers are responsible for return shipping costs for approved returns unless the item was received damaged in shipping or an incorrect item was sent by M.A.D. Collectibles.

Original shipping charges are non-refundable except when the return results from an incorrect item being sent or an item being received damaged in shipping.

We strongly recommend using a trackable shipping service and appropriate insurance when returning valuable merchandise. M.A.D. Collectibles is not responsible for return packages lost or damaged while being shipped back to us when return shipping is arranged by the customer.

Trading Cards & Collectibles

Due to the collectible nature of our merchandise and fluctuations in market value, individual trading cards and other individually listed collectibles are final sale unless the item received is materially different from its listing, damaged in shipping or an incorrect item was sent.

Factory-sealed trading card products, building sets, figures, collectibles, and similar merchandise may be eligible for return only if they remain completely unopened and factory sealed and are otherwise in their original condition.

Once a factory seal, shrink wrap, security seal, pack, box, case, or other original product packaging has been opened or altered, the item is not eligible for return.

We cannot accept returns based on the contents, pulls, cards, figures, variants, or other randomized contents obtained after opening a sealed or randomized product.

Mystery & Randomized Products

Mystery products, repacks, randomized products, breaks, or similar products are final sale once opened, revealed, assigned, or fulfilled, except in cases of shipping damage or an error by M.A.D. Collectibles.

The value or contents of a mystery or randomized product may vary. Receiving an item or value different from what a customer hoped for does not qualify the product for a return or refund.

3D-Printed & Custom Products

Custom, personalized, made-to-order, or specially produced 3D-printed items are final sale unless they arrive damaged, defective, or materially different from the approved order specifications.

Standard, non-custom 3D-printing merchandise may be eligible for return under our normal 14-day policy if unused, unopened where applicable, and in its original condition.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged in shipping, is defective, or you receive the wrong item, contact us as soon as possible at sales@mad-collectibles.com.

Please include your order number and photographs of the item, packaging, and shipping box when applicable. Keep all packaging materials until the issue has been resolved, as they may be required for a shipping claim.

For verified shipping damage or an incorrect item sent by M.A.D. Collectibles, we will cover reasonable return shipping when a return is required and will work with you toward an appropriate replacement or refund.

Condition of Collectibles

Collectible condition can be subjective. We make reasonable efforts to accurately describe and photograph individual collectibles. Minor manufacturing imperfections that are visible or disclosed in the product listing are not considered shipping damage or defects.

Exchanges

We do not guarantee direct exchanges because collectible inventory can be limited or one-of-a-kind. If an eligible return is approved, you may return the item and place a separate order for another available product.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.

Please allow time for your bank or card issuer to process and post the refund after it has been issued.

Exceptions

Gift cards and items specifically marked Final Sale cannot be returned.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Questions about returns or refunds can be sent to sales@mad-collectibles.com.